If something here is unclear, call us on +27 61 518 7197 or email support@africa-care.com and a person will answer.
Africa Care is AfricaCare (Pty) Ltd, a South African company registered under number 2026/558136/07 and a subsidiary of Tesmax (Pty) Ltd (Reg. No. 2025/950877/07), based in Pietermaritzburg, KwaZulu-Natal. Our leadership and registered details are on the About page.
Software. Africa Care is a clinical documentation and practice-management platform for healthcare practices — consultation notes drafted by CARLEX AI, patient records, referrals, secure clinical messaging, scheduling, document generation and ward/notice boards.
No. Africa Care is healthcare technology, not a healthcare provider. We do not employ treating clinicians, we do not run a practice, and we do not enter into a clinician–patient relationship with any patient.
It is for registered healthcare professionals and the practices, groups and hospital departments they work in. It is not a consumer health app, and it is not a service patients sign up to for medical advice.
No. It does the typing, not the medicine. Every clinical judgement remains the professional's.
CARLEX AI drafts clinical documentation from what the clinician dictates, and suggests ICD-10 codes for confirmation. It does not diagnose, treat, prescribe, or make clinical decisions, and it never communicates conclusions directly to a patient. The full breakdown is on How CARLEX works.
The treating healthcare professional, without exception. Every AI-drafted output is reviewed, edited where necessary and approved by that professional before it enters the patient record. They retain full clinical responsibility for patient care.
Yes. Drafts can be incomplete or misinterpret dictation, which is exactly why clinician review is a required step rather than an optional one.
Patient information is processed on the authority of the practice or clinician, who is the responsible party under POPIA; Africa Care acts as an operator on their behalf. Storage, security, retention, third parties and patient rights are set out in our Privacy Policy. Africa Care is designed and operated in line with POPIA — no organisation certifies POPIA compliance, so we make no claim to hold such a certification.
Three tiers — GP at R650 and Specialist at R1,500 per practitioner per month, and Enterprise at R3,000 per month for hospital groups and multi-practice organisations. Billed monthly with no minimum term. The first-month-free launch offer for practices that onboarded before 19 September 2026 is now closed. Full terms are on the Pricing page.
Yes. Africa Care launched on 19 September 2026, and the features described on this site are available now. Anything we add that is not yet generally available will carry a visible "In development" badge, and you cannot sign up for a feature marked that way until it is released.
Suite 4, Arbour Arch, 3 George MacFarlane Lane, Town Hill, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa. We currently serve South African practices.
Call +27 61 518 7197, email support@africa-care.com, or use the contact page. Please do not send patient-identifiable information by email — contact us and we will arrange a secure channel.
Our full Terms & Conditions, Privacy Policy and Compliance Framework is published in full and available as a PDF. The contracting party is AfricaCare (Pty) Ltd, a subsidiary of Tesmax (Pty) Ltd.
It is a patient's personal health identity, linked to a QR code on their phone. It helps every clinician they see identify them correctly, carries only the emergency information they choose to share, and gives them one place to see and control their health information. Patients can set one up at id.africa-care.com, or claim an invitation from their practice. More on the Digital Health ID page.
A scan never opens your health record by itself. Anyone who scans your code sees only the emergency-profile fields you have switched on — and nothing at all if your emergency profile is off. A verified clinician sees more only after signing in to the secure professional environment, declaring a lawful care relationship with you and passing role-based permission checks, and every such access is logged in your access history.
Yes. Your emergency profile is off by default and you choose each field individually. You can grant and revoke practice access, ask for your information to be corrected, and suspend and reissue your QR code at any time — for example if a card is lost. Health records that clinicians are legally required to keep are retained for the periods the law sets, even if you close your account.
No. It supports care but never replaces professional medical judgement. In an emergency in South Africa, call 112 from a mobile phone or 10177 for an ambulance. Questions about the Digital Health ID can go to patients@africa-care.com.
Africa Care is healthcare technology, not a healthcare provider. CARLEX AI™ supports registered healthcare professionals with documentation and practice workflows. It does not diagnose, treat, or prescribe. All clinical information generated with the platform is reviewed, edited and approved by the responsible healthcare professional, who retains full clinical responsibility for patient care.